Buying Repair-Friendly Products:
Commercial buyers have the power of the purchase-order to demand repair-friendly terms and conditions. Too few take advantage of their power and the result is increasingly unfair and deceptive standard or "boilerplate" contracts. Large buyers can do much more for themselves by getting tough on terms and conditions.
Just a handful of large buyers can pave the way for more vulnerable consumers by being smarter buyers. Repair-friendly policies are the key to buying equipment that can have a long useful life. As such -- such policies should be encouraged if not required as part of any rational sustainability goals.
7 Terms and Conditions for Longer Useful Life
1. Do not sign any EULA for hardware purchases without negotiation and complete understanding.
2. Do not allow any EULA to be "deemed to be accepted"
3. Require all licenses, including for embedded code (aka Firmware) to be separate and optional agreements
4. Require clear understanding in writing about how defect support for hardware defects or firmware defects are to be provided outside of warranty.
5. Demand unlimited free access to maintenance passwords, service access mode, settings controls, and all defect support firmware for purposes of repair.
6. Require delivery or unlimited access to the same service documentation, diagnostic software, and tools as necessary for in-warranty repair.
7 . Require access to spare service parts on fair and reasonable terms for at least 5 years following end of warranty.
New in 2017 - Grading OEMS on Repair Policy
Help us develop a rating system for repair-friendly policies by filling out the survey form below.
FIRST (TEST) Category: Mobile Cell Phones / Tablets
We'll use this first round of questions to refine the idea and build an automated portal for expansion.
For each OEM you want to grade -- provide the OEM name and answer the following questions about Repair:
1`. Can you buy any specialty tools needed from the OEM? (Hint- the Pentalobe screwdriver is not an ordinary tool)
2. Can you purchase spare parts from the OEM? (Hint- Buying used parts on e-Bay is not coming from the OEM)
3. Can you acquire up-to-date OEM Diagnostics without a fee?
4. Can you access the library of firmware patches and fixes without a fee?
5. Is there a schematic diagram available (legally) in print or online? (Hint- finding a bootleg schematic online from Bulgaria is not legal)
We'll get to unfair EULA and other procurement terms later.