Buying Repair-Friendly Products:
Commercial buyers have the power of the purchase-order to demand repair-friendly terms and conditions. Too few take advantage of their power and the result is increasingly unfair and deceptive standard or "boilerplate" contracts. Large buyers can do much more for themselves by getting tough on terms and conditions.
Just a handful of large buyers can pave the way for more vulnerable consumers by being smarter buyers. Repair-friendly policies are the key to buying equipment that can have a long useful life. As such -- such policies should be encouraged if not required as part of any rational sustainability goals.
7 Terms and Conditions for Longer Useful Life
1. Do not sign any EULA for hardware purchases without negotiation and complete understanding.
2. Do not allow any EULA to be "deemed to be accepted"
3. Require all licenses, including for embedded code (aka Firmware) to be separate and optional agreements
4. Require clear understanding in writing about how defect support for hardware defects or firmware defects are to be provided outside of warranty.
5. Demand unlimited free access to maintenance passwords, service access mode, settings controls, and all defect support firmware for purposes of repair.
6. Require delivery or unlimited access to the same service documentation, diagnostic software, and tools as necessary for in-warranty repair.
7 . Require access to spare service parts on fair and reasonable terms for at least 5 years following end of warranty.